FAQ's
Why do I need a wedding website?
Because chasing RSVPs can quickly become a job of its own.
Paper RSVP response rates can be as low as 50%, which means follow-up messages, calls and WhatsApps for everyone who forgets to reply. They also add extra costs for cards, envelopes, postage and reprints.
A wedding website keeps RSVPs, venue details, dress code, accommodation, gifts, directions and updates all in one place — making it easier for your guests and much easier for you.
I’m not tech savvy. Will I be able to use this?
Yes. Truly.
The templates are designed for normal people, not designers or developers.
You will receive clear, step-by-step instructions showing you how to edit your template, update your details and publish your website. If you can click, type and upload a photo, you can do this.
What other fees do I have to pay?
There are no extra fees to edit your template.
For the wedding website, you can publish it using Canva’s free website option. This gives you a Canva website link that you can share with your guests.
If you want your own custom website address, such as www.yourweddingname.com, you may need to buy a domain separately. A domain is just your own private website address. It is completely optional.
How does the paper stationery work?
After purchase, you will receive a link by email to access your editable stationery template.
You can change the wording, names, dates and details directly inside our online editing software. You do not need to buy extra software, install a special app or learn a complicated design programme.
Once your design is ready, you can download your files and send them to print.
Why should my stationery match my wedding website?
When your stationery matches your wedding website, everything your guests see feels connected — from the invitation they receive to the signs, menus and seating chart on the day.
That’s why we create everything in matching collections, so you can keep the same look across your website and stationery without having to search for designs that work together.
Do you offer printing?
No, we do not offer printing at this stage.
Once your files are ready, you can either print them yourself at home if you have a good-quality printer, or send them to your preferred local printer.
Printing at home can be a lovely way to save even more money, especially for smaller items like details cards, menus, signs or favour tags. You can also choose your own paper and print only what you need, which helps reduce waste.
If you prefer professional printing, places like PostNet, Minuteman Press or a trusted local print shop are usually good options in South Africa.
You will receive simple printing instructions with your purchase, so you know which files to use and what to ask your printer for.
For how long do I have access to my stationery?
You will have access to your editable stationery template for 1 year from the date of purchase.
During that time, you can go back into your template, make changes and download your files again when needed.
Do I have to edit the design myself?
No. If the product offers an “Edit it for me” option, simply select it when ordering and send me your wedding details. I’ll add your information to the design for you.
This service is for editing the existing design with your details. If you would like changes to the actual design, please contact me to discuss what you need.
If you are looking for a completely bespoke design created from scratch, please contact me at Sandra@dandelionweddingstudio.com.
Can I get a refund?
Because these are digital products, we do not offer refunds once the template has been purchased or accessed.
Please read the product description carefully before purchasing, and contact us before placing your order if you are unsure about anything.
Have a question before you order?
We're happy to help with any product question or choosing the right option for your wedding.